{"kind":"pack","name":"Customer support","notes":[{"id":"pack-support-pack-support-greeting","title":"Greeting","content":"Hi {ask:Name}, thanks for contacting us! How can I help you today?","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";hi\"}"},{"id":"pack-support-pack-support-apology","title":"Apology","content":"I am really sorry about this, and thank you for your patience. I will make it right.","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";sorry\"}"},{"id":"pack-support-pack-support-checking","title":"Looking into it","content":"Thanks for the details. I am checking this with the team now and will update you by {date+1}.","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";checking\"}"},{"id":"pack-support-pack-support-follow-up","title":"Follow-up time","content":"Quick update: I am still on it and will get back to you by {ask:Time} tomorrow, {date+1}.","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";fup\"}"},{"id":"pack-support-pack-support-details","title":"Ask for details","content":"To help you faster, could you send your order number and a screenshot of the problem?","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";details\"}"},{"id":"pack-support-pack-support-solved","title":"Solved","content":"Good news: this is fixed now. Let me know if anything else comes up.","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";solved\"}"},{"id":"pack-support-pack-support-goodbye","title":"Goodbye","content":"Thanks for chatting with us today. Have a great day!","pinned":0,"locked":0,"createdAt":0,"updatedAt":0,"type":1,"status":1,"metadata":"{\"shortcut\":\";bye\"}"}],"tags":[{"id":"pack-support","label":"Customer support"}],"note_tags":[{"note_id":"pack-support-pack-support-greeting","tag_id":"pack-support"},{"note_id":"pack-support-pack-support-apology","tag_id":"pack-support"},{"note_id":"pack-support-pack-support-checking","tag_id":"pack-support"},{"note_id":"pack-support-pack-support-follow-up","tag_id":"pack-support"},{"note_id":"pack-support-pack-support-details","tag_id":"pack-support"},{"note_id":"pack-support-pack-support-solved","tag_id":"pack-support"},{"note_id":"pack-support-pack-support-goodbye","tag_id":"pack-support"}]}