HOLIDAY70% OFFMemoKey Support
Something not working? Try these steps first, then write to us with the details below.
Contact
Email us at memokey@homielab.com.
Many answers are also in the FAQ.
Step-by-step help is in the guides.
Before you write
Restart the app
Close MemoKey completely and open it again. Most hiccups end here.
The keyboard shows no notes
Open the MemoKey app once, then check in your phone settings that the MemoKey keyboard is enabled and that you have switched to it. The steps are in the FAQ.
The app shows the Troubleshoot screen
This means MemoKey could not start safely. Your notes are not lost. In this order:
- Tap Try again.
- Still there? Tap Export Data and save your notes as JSON or CSV.
- Then tap Reset Settings. It resets the settings only; your notes stay.
If you have set a passcode, export and reset ask for it first.
I forgot my passcode
There is no way to recover a passcode: MemoKey does not keep a copy and your data stays on your device. We are sorry. If you have a backup of your notes, you can restore it after reinstalling the app.
Cloud backup asks me to sign in again
The sign-in with your cloud account has expired. Sign in again when the app asks, then run the backup again.
Troubleshooting
MemoKey is not in the keyboard list
Add it first. On iPhone: Settings → General → Keyboard → Keyboards → Add New Keyboard → MemoKey. On Android: open MemoKey and tap Enable Keyboard, or go to Settings → System → Languages & input → On-screen keyboard. MemoKey needs iOS 16 or Android 7.0 or later.
The keyboard shows no notes, or only locked ones
Locked notes show without their text: tap one and enter your passcode. On iPhone, the keyboard may ask you to allow Full Access before it can check the passcode. With Lock App When Open on, the keyboard shows MemoKey Is Locked until you tap Unlock and enter your passcode.
The Paste key asks for Full Access
On iPhone, the Paste key needs Allow Full Access to read what you copied. Without it, the key shows a notice instead. Turn it on in Settings → General → Keyboard → Keyboards → MemoKey. Paste reads the clipboard only when you tap it, and nothing is stored. Listing and inserting notes work without Full Access.
The widget or the Lock Screen count is empty
On iPhone, turn on Pinned notes widget in MemoKey’s Settings → Search & Widgets first; it is off until you do. The widget shows pinned notes (or the notes of one tag), so pin a note. Locked notes never show in a widget or in the pinned count.
Home Screen search shows no notes
On iPhone and iPad, open Settings → Search & Widgets in MemoKey and turn on Search notes from the Home Screen; it is off until you turn it on. Locked notes are never shown in search. Android has no such setting.
Scan Text finds no text, or the wrong text
Scan Text reads printed text, so take the photo flat, in good light and in focus, and keep to one block of text per photo. Choose Photo takes up to 10 photos per scan, and the message says how many of them had no text. The lines are added where your cursor is: edit them before you save, or tap Undo on the “lines added” message within a few seconds. The text is read on your phone and the photo is not kept.
The Kaomoji tab is missing in the keyboard
The tab follows a setting. Open MemoKey, go to Settings → Keyboard and turn on Show Kaomoji; turning it off hides the tab and clears Recent. The Kaomoji tab sits in the tab strip at the top of the keyboard.
A fill-in field offers an old answer
The keyboard and MemoKey’s own fill-in form remember the last 5 answers for each field, as chips on your phone only, and never for locked notes. Touch and hold a chip to forget it, or turn this off or tap Clear remembered answers in Settings → Keyboard.
An import brought in odd notes or many tags
Imports can create more tags than the free limit of 10, and they stay. An Evernote (.enex) import keeps titles, text, checklists, tags and dates but leaves out images and attachments. Text Replacements (.plist) and Gboard (dictionary.txt) give one note per shortcut, titled with the shortcut. Notes you already have are skipped.
A note lost text after an edit or a replace
Open the note and use Previous Versions (MemoKey 3.10 or later): it lists the last 10 texts of the note, one kept each time you closed it after a change or Find and Replace changed it. Tap one and choose Restore; the current text is kept as a version, and you can undo the restore. Right after a Find and Replace or a delete, tap Undo on the message first. Versions stay on this phone only: they are not in backups or exports.
What to include in a bug report
- App version and build: open the app, go to Settings → About.
- Your phone model and its iOS or Android version.
- What you did, step by step.
- What you expected to happen, and what happened instead.
- A screenshot, if it helps.
Never send a screenshot of a locked note or of your passcode.