HOLIDAY70% OFFCustomer support message templates
Greet, apologize, give a time for the follow-up. Ready messages for everyday work, grouped by trade. Tap Copy, put in your details and paste the message into any chat, email or form.
Words in [brackets] are details you write once. In MemoKey, a {ask:…} field asks for a value each time you paste the note, and {date} becomes today’s date. How templates and placeholders work
Greeting
Hi {ask:Name}, thanks for contacting us! How can I help you today?
Apology
I am really sorry about this, and thank you for your patience. I will make it right.
Looking into it
Thanks for the details. I am checking this with the team now and will update you by {date+1}.
Follow-up time
Quick update: I am still on it and will get back to you by {ask:Time} tomorrow, {date+1}.
Ask for details
To help you faster, could you send your order number and a screenshot of the problem?
Solved
Good news: this is fixed now. Let me know if anything else comes up.
Goodbye
Thanks for chatting with us today. Have a great day!
Add the whole pack to MemoKey
Download the pack on your phone and open it with MemoKey: it adds all 7 templates with the tag “Customer support”. Notes you already have are kept and nothing is replaced. Needs MemoKey 3.12 or later.
Download the packPaste these from your keyboard with MemoKey
Save a template as a note in MemoKey and paste it from the MemoKey keyboard in any app. Works offline, free on iPhone, iPad and Android.