HOLIDAY70% OFFSupport replies
Answer the same customer questions in seconds, with the same wording every time, in any chat or email app.
The problem
Support work means answering the same handful of questions all day, in email, chat and social apps. Retyping each answer is slow, and copying it from an old conversation is easy to get wrong.
Set it up in MemoKey
- Save each reply you send often as a note, with a short title you will recognize in the keyboard, like "Refund" or "Shipping time". Where a reply needs a detail, such as an order number or a name, add a fill-in field like {ask:Order number}: the keyboard asks for it before inserting, shows your last answers to tap again, and {ask:Size|S,M,L} offers choices (MemoKey 3.7 or later).
- Give them one tag, such as "Support", so the keyboard lists them together. Use more tags if you work in two languages or for two shops.
- Pin the two or three replies you send most: they show at the top of the app and under Pinned in the keyboard. From MemoKey 3.10, Insert Note in the editor puts a shared sentence, such as your greeting or signature, into a longer reply without retyping it.
- Turn on the MemoKey keyboard once (how to enable the keyboard). Then, in any app, switch to it, pick the tag or Pinned, and tap a note: its text is inserted where you are typing.
Examples to start with
Copy one, paste it into a new note in MemoKey and make it yours.
Thanks for reaching out
Hi, thanks for reaching out! I am looking into this now and will get back to you within one business day.
Shipping time
Orders ship within 2 business days. Once your parcel is on its way, you will get an email with the tracking link.
Refund
Your refund has been processed. It usually shows on your statement within 5 to 10 business days, depending on your bank.
Private by design
MemoKey works offline and needs no account. Your notes stay on your phone and the app collects nothing. Backup is optional and goes to your own iCloud or Google Drive.
Try it with your own texts
MemoKey is free on iPhone and Android. Save your first reply, address or link in a minute.
Get MemoKeyMore use cases
- Sales and outreachKeep intro messages, follow-ups and your meeting link one tap away in email, LinkedIn or messaging apps.
- Addresses, forms and linksFill in delivery addresses, sign-up forms and profile links without typing them letter by letter.
- Social media repliesAnswer comments and DMs, add your hashtag set and share your links in Instagram, TikTok or Facebook without retyping.
- Job applicationsPaste your intro paragraph, portfolio and profile links and a polite follow-up into application forms, emails and recruiter chats without retyping.
- Freelancers and invoicesPaste your quote lines, payment details, delivery notes and a polite payment reminder into emails and client chats without retyping.
- Online sellersAnswer buyers on marketplaces and in chats with ready replies: order confirmations, shipping updates, payment details, sizes and stock.